Privacy Policy

Sustainergy.ai

Last updated: 8 March 2026

This Privacy Policy describes how Sustainergy.ai (“Sustainergy”, “we”, “our”, or “us”) collects, uses, and protects personal data when you visit our website or use our services.

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This Privacy Policy applies to:

• visitors of the Sustainergy.ai website

• users of our digital platforms and services

• individuals who communicate with us or interact with our services

1. Data Controller

The data controller responsible for processing personal data is:

Sustainergy.ai

247 Impasse des Guinettes
74210 Lathuile
France

Phone: +33 6 08 46 86 30
Email: info@sustainergy.ai

2. Personal Data We Collect

We may collect the following categories of personal data.

2.1 Information You Provide

You may provide personal data when you:

• contact us through forms or email

• request information about our services

• create an account

• subscribe to updates or newsletters

• request demonstrations or consultations

This data may include:

• name

• email address

• company name

• phone number

• job title

• communication content

2.2 Automatically Collected Information

When you visit our website, certain technical data may be collected automatically.

This may include:

• IP address

• browser type and version

• device type

• operating system

• referring website

• visited pages

• timestamps

• network diagnostics

• server log data

This information is used primarily for security, diagnostics, and service improvement.

2.3 Analytics Data

We may collect aggregated usage information to understand how visitors use our website.

Examples include:

• traffic patterns

• page engagement

• session duration

• navigation behaviour

This information is generally anonymized or aggregated where possible.

3. How We Use Personal Data

We process personal data for the following purposes:

Providing Services

To deliver and maintain our services, including responding to inquiries, providing demonstrations, or supporting users.

Legal basis: GDPR Article 6(1)(b) – contract performance

Communication

To respond to questions, requests, or support inquiries.

Legal basis: GDPR Article 6(1)(b) and 6(1)(f)

Website Operation and Security

To ensure the reliability, security, and stability of our infrastructure.

This may include:

• detecting malicious activity

• preventing abuse or unauthorized access

• monitoring system performance

Legal basis: GDPR Article 6(1)(f) – legitimate interest

Analytics and Improvement

To improve website functionality, performance, and user experience.

Legal basis: GDPR Article 6(1)(a) – consent

Legal Compliance

To comply with legal obligations, regulatory requirements, or law enforcement requests.

Legal basis: GDPR Article 6(1)(c)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Cookies help us:

• ensure website functionality

• analyze traffic patterns

• enhance user experience

• maintain website security

More information about cookies can be found in our Cookie Policy.

5. Data Sharing

We do not sell personal data.

We may share limited data with trusted service providers that help operate our infrastructure.

These providers may include services related to:

• cloud hosting

• website infrastructure

• content delivery networks (CDN)

• security and DDoS protection

• analytics services

• monitoring services

These providers process data only on our behalf and under appropriate contractual safeguards.

6. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

When this occurs, we ensure appropriate safeguards under GDPR Chapter V, including:

• Standard Contractual Clauses (SCCs)

• adequacy decisions

• contractual data protection measures

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy.

Retention periods depend on:

• legal obligations

• contractual requirements

• legitimate operational needs

Technical logs may be retained for limited periods to ensure security and system integrity.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal data.

These may include:

• encrypted communication (HTTPS)

• access controls

• infrastructure security monitoring

• firewall and intrusion protection

• system logging and anomaly detection

Security measures are designed in accordance with GDPR Article 32.

9. Your Rights Under the GDPR

If you are located in the European Union, you have the following rights:

Right of Access

You may request access to your personal data.
(GDPR Article 15)

Right to Rectification

You may request correction of inaccurate data.
(GDPR Article 16)

Right to Erasure

You may request deletion of personal data under certain conditions.
(GDPR Article 17)

Right to Restrict Processing

You may request limited processing of your data.
(GDPR Article 18)

Right to Data Portability

You may request a copy of your data in a structured format.
(GDPR Article 20)

Right to Object

You may object to processing based on legitimate interests.
(GDPR Article 21)

Requests can be submitted using the contact details below.

10. Automated Decision Making

Sustainergy.ai does not make legally significant decisions solely through automated processing of personal data.

If this changes in the future, appropriate safeguards will be implemented in accordance with GDPR Article 22.

11. Children’s Data

Our services are not directed at individuals under the age of 16.

We do not knowingly collect personal data from minors.

If such data is identified, it will be removed.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• legal requirements

• technology

• business practices

• services offered

The updated version will be published on this page with a revised Last Updated date.

13. Contact Information

For questions regarding this Privacy Policy or personal data processing, please contact:

Sustainergy.ai

247 Impasse des Guinettes
74210 Lathuile
France

Phone: +33 6 08 46 86 30
Email: info@sustainergy.ai